Usage & Privacy

Terms and conditions of use


1.         Introduction

1.1     These terms and conditions shall govern your use of our website.

1.2     By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and condition or any part of these terms and conditions, you must not use our website.


2.         Copyright notice

2.1     Copyright (c) 2021 FilaPack by Windak Group.

2.2     Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.


3.         License to use website

3.1     You may:

(a)      view pages from our website in a web browser;

(b)      download pages from our website for caching in a web browser;

(c)      print pages from our website;

3.2     Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions you must not download any material from our website or save any such material to your computer.

3.3     You may only use our website for your business purposes, and you must not use our website for any other purposes.

3.4     Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5     Unless you own or control the relevant rights in the material, you must not:

(a)      republish material from our website (including republication on another website);

(b)      sell, rent or sub-license material from our website;

(c)      show any material from our website in public;

(d)      exploit material from our website for a commercial purpose; or

(e)      redistribute material from our website.

3.6     We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.


4.         Acceptable use

4.1     You must not:

(a)      use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance,

availability or accessibility of the website;

(b)      use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)      use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, ransomware,

Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)      conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;

(e)      use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing, and direct mailing).

4.2     You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.


5.      Limited warranties

5.1    We do not warrant or represent:

(a)      the completeness or accuracy of the information published on our website;

(b)      that the material on the website is up to date; or

(c)      that the website or any service on the website will remain available.

5.2       We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website,

at any time in our sole discretion without notice or explanation.


6.      Breaches of these terms and conditions

6.1    Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way,

or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)      send you one or more formal warnings;

(b)      temporarily suspend your access to our website;

(c)      permanently prohibit you from accessing our website;

(d)      block computers using your IP address from accessing our website;

(e)      contact any or all your internet service providers and request that they block your access to our website;


7.      Our details

7.1    This website is owned and operated by Windak Group.

7.2    We are registered in Estonia under registration number 11025871 , and our registered office is at Treiali street 3, Peetri, 75312 Harju county, Estonia.

7.3    You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected] and [email protected], or by telephone on:


Southern Europe & Middle East:
+ 43 664 856 24 84

Northern Europe & CIS Countries:
+46 730 299 005

North & South Americas:
+1 828 322 2292

Asia Pacific:
+ 61 410 574 090 


GDPR (General Data Protection Regulation) Policies

We may collect, use, store and transfer different kinds of personal information about you, which we have grouped together as follows:

Identity information includes an individual’s name, employer’s name/ company name.

Contact information includes email address, telephone number, and country of residence.

Our website doesn’t use cookies that collect personal information.

Our website includes contact forms, in which we ask you to fill out relevant personal information in advance of our representatives to contact you.


For what purpose do we use your personal information?

To carry out various services and tasks we process your personal information for these purposes:

Service/Support request; Brochure request; Book a demo request; Quote request; Contact forms are optional forms for inputting personal information, used to give you accurate feedback on your questions and request that a FilaPack representative reach out via the information provided.


With whom do we share this information?

In principle, we use your data only internally. In a case of needing to share data, prior to any transfer, we will review the requirements under national law for the processing and protection of personal data. This is to determine our obligations as well as the recipient’s obligations (including recipients in other countries) and to make sure such obligations are met.

We reserve the right to fully cooperate with any law enforcement authorities or court order requiring or requesting that we disclose the identity or other usage details of any user of our services or products.


How long do we store your information?

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. The only exception is when we must comply with applicable legislation, regulatory requests and relevant orders from competent courts.


How do we protect your information?

We take our security obligations seriously and take appropriate security measures to protect your personal information from unlawful or unauthorized processing and accidental loss, destruction or damage.

We store personal information on secure servers that are managed by FilaPack and our service providers. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.


What are your rights?

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of your personal data that we hold. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no justified reason for us continuing to process it. Please note that we may not always be able to comply with your request for erasure for specific legal reasons. If this is the case, you will be notified, if applicable, at the time of your request.

Object to processing of your personal data, where FilaPack feels there is a legitimate business use case for the data processing, however you feel it has an impact on your fundamental rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Lodge a complaint with your local data protection regulator. Please note, FilaPack has a vested interest in data privacy compliance and will openly address any concerns or needs. Please contact us before taking action against our personal data policies.


Changes to our privacy statement

We reserve the right to update or change our privacy statement, which may happen periodically due to circumstances such as law changes or if we change our business in a way that affects personal data protection. The latest version of our privacy statement will always be available on our website.

This privacy statement was last updated on 04.05.2022.


Questions, comment or requests

For questions, comments and requests regarding this privacy statement and to exercise your rights, contact [email protected] or [email protected]